Learning & Development Manager (F&B) - Manager

Job Description

Develop and execute Learning & Development strategies aligned with business and operational objectives.

Design and implement training programs covering onboarding, service excellence, product knowledge, food safety, leadership development, and succession planning.

Partner closely with Operations Leaders, Area Managers, and Restaurant Managers to identify capability gaps and deliver effective learning solutions.

• Drive leadership development programs for frontline leaders and management talent pipelines.
• Manage Learning Management Systems (LMS), digital learning initiatives, and blended learning solutions.
• Measure training effectiveness through learning analytics, operational KPIs, and business performance indicators.
• Lead and develop the Learning & Development team while fostering a culture of continuous learning.
• Manage training budgets and ensure cost-effective learning investments.
• Job Requirements
• Bachelor's Degree in Human Resources, Education, Business, Hospitality Management, or a related field.

Minimum 10 years of Learning & Development experience, with significant exposure to the F&B, hospitality, restaurant chain, or retail industry.

• Proven experience leading leadership development, operational training, and capability-building programs.
• Strong understanding of frontline operations, customer service excellence, and people development.
• Experience working with Learning Management Systems (LMS) and digital learning platforms.
• Strong stakeholder management, communication, facilitation, and analytical skills.
• Fluent in English, both written and spoken.