Manager DevOps

Tanggung Jawab

Lead and manage IT development and operations activities to ensure reliable, secure, and effective delivery of applications, systems, and digital solutions.

Manage application development, deployment, integration, and production operations to ensure system availability, performance, scalability, and business continuity.

Lead and guide the Development & Operations team in delivering IT initiatives in accordance with business priorities, project timelines, and applicable IT standards.

Manage DevOps practices, including CI/CD processes, release management, version control, deployment automation, and application monitoring to improve development and operational efficiency.

Ensure proper implementation of change management, incident management, problem management, backup, and recovery processes to minimize service disruption and maintain system reliability.

Coordinate the transition of new applications and system enhancements from development to production and ensure readiness for Business-as-Usual (BAU) operations.

Ensure IT development and operational activities comply with Company policies, information security standards, IT governance, architecture standards, and applicable regulatory requirements.

Monitor application and system performance, identify technical issues and improvement opportunities, and ensure timely resolution of incidents and operational problems.

Coordinate with business units, IT infrastructure, information security, vendors, and other relevant stakeholders to support system development, integration, and operational requirements.

Manage IT vendors and technology partners, including performance monitoring, service delivery, SLA compliance, and issue resolution.

Prepare IT development and operational performance reports, including system availability, incidents, deployment performance, project progress, and improvement initiatives for Management.

Drive continuous improvement, automation, and technology adoption to enhance system reliability, development speed, operational efficiency, and overall IT service quality.

Kualifikasi

Minimum Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or other related fields.

Minimum 5–7 years of experience in IT, with significant exposure to IT Development, Application Operations, DevOps, or IT Service Management; preferably with leadership or managerial experience in telecommunications, technology, infrastructure, or similar industries.

• IT-related certifications such as ITIL, Cloud, DevOps, Network, Information Security, or Project Management are considered an advantage.
• Willing and able to provide escalation support for critical IT services when required.

Strong technical competencies in Application Development & Operations, DevOps & CI/CD, System Integration, Infrastructure Operations, Cloud & Server Management, Database Management, Network & Security, Application Monitoring, Incident & Problem Management, Change & Release Management, Backup & Disaster Recovery, IT Service Management, and IT Governance.

Strong leadership and team management capabilities, with strategic and analytical thinking, problem-solving, communication, stakeholder management, collaboration, decision-making, adaptability, and the ability to work effectively under pressure.