Marketplace Analyst

Tanggung Jawab

• Analyze marketplace performance by monitoring supply, demand, and key operational metrics across multiple regions.
• Identify demand patterns, supply gaps, peak hours, and operational bottlenecks to improve marketplace efficiency.
• Develop forecasts for rider demand and driver supply using historical data and market trends.
• Generate insights and recommendations to improve driver allocation, utilization, and service reliability.
• Monitor marketplace health metrics such as fulfillment rate, acceptance rate, cancellation rate, idle time, and driver productivity.
• Design, build, and maintain dashboards and reports to support daily business decisions.
• Partner closely with Operations, Product, Strategy, and Data teams to develop and execute marketplace optimization initiatives.
• Evaluate the impact of pricing strategies, incentive programs, and operational campaigns through data analysis.
• Conduct ad-hoc analyses to support business growth, strategic planning, and operational improvements.
• Present findings and recommendations to stakeholders in a clear and actionable manner.

Kualifikasi

Bachelor's degree in Statistics, Mathematics, Economics, Data Science, Engineering, Business Analytics, or a related field.

3–5 years of experience in Marketplace Analytics, Business Analytics, Operations Analytics, Supply-Demand Planning, or a similar analytical role.

• Experience in ride-hailing, logistics, e-commerce, on-demand services, or other marketplace businesses is highly preferred.
• Strong analytical and problem-solving skills with the ability to translate complex data into business insights.
• Advanced proficiency in SQL for data extraction and analysis.
• Proficiency in Microsoft Excel/Google Sheets and data visualization tools such as Tableau, Power BI, or Looker.
• Experience working with large datasets and conducting statistical or trend analysis.
• Familiarity with forecasting, supply-demand modeling, and marketplace performance metrics is an advantage.
• Strong communication and stakeholder management skills.
• Ability to work in a fast-paced, data-driven environment and manage multiple priorities simultaneously.