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Deskripsi
Operations Manager (Turkish National)
Location
- Jakarta, Indonesia
- Position Overview
- Our client is seeking an experienced and highly motivated
- Operations Manager (Turkish National)
to oversee the day-to-day operations of its business in Indonesia. This role requires a hands-on operational leader who can ensure smooth business execution, maintain strong relationships with key stakeholders, and serve as a bridge between the company's management, Turkish partners, and relevant government institutions.
The ideal candidate is a Turkish national with extensive operational management experience, a strong understanding of the Indonesian business environment, and excellent communication skills in both Turkish and English. Familiarity with Indonesian culture and experience working closely with the Embassy of the Republic of Türkiye in Indonesia, Turkish business associations, or the Turkish expatriate community will be a significant advantage.
Key Responsibilities
- Operations Management
- Lead and manage the company's daily operations to ensure efficient service delivery and operational excellence.
- Develop, implement, and continuously improve operational policies, procedures, and best practices.
- Monitor operational KPIs and drive continuous improvement initiatives.
- Ensure compliance with company standards, local regulations, and internal policies.
- Identify operational risks and implement appropriate mitigation strategies.
- Business Coordination
- Act as the primary liaison between local operations and regional or international management.
- Coordinate cross-functional activities to ensure seamless execution of business objectives.
- Support the implementation of strategic initiatives and expansion plans in Indonesia.
- Prepare operational reports, business updates, and performance analyses for senior management.
- Stakeholder & Government Relations
- Build and maintain strong working relationships with the
- Embassy of the Republic of Türkiye in Indonesia
- , Turkish business organizations, local government agencies, and strategic partners.
- Coordinate official meetings, business events, and company representation where required.
- Facilitate communication between Turkish stakeholders and Indonesian counterparts.
- Support visa, work permit, and other administrative matters relating to Turkish expatriate employees when required.
- Hospitality & Service Excellence
- Ensure high-quality customer service standards are consistently maintained.
- Monitor customer satisfaction and implement improvement initiatives.
- Resolve operational issues and customer escalations in a timely and professional manner.
- Foster a customer-centric culture throughout the organization.
- Team Leadership
- Lead, coach, and develop local operational teams.
- Build a high-performance culture focused on accountability, teamwork, and continuous improvement.
- Conduct performance reviews and implement employee development plans.
- Promote strong communication between local and international teams.
- Financial & Administrative Management
- Monitor operational budgets and control operating costs.
- Ensure efficient utilization of company resources.
- Support procurement, vendor management, and contract administration activities.
- Review operational expenditures and recommend cost optimization initiatives.
- Compliance & Risk Management
- Ensure compliance with Indonesian regulations and company governance requirements.
- Maintain high standards of ethics, integrity, and corporate compliance.
- Support internal audits and operational risk assessments.
General Requirements
- Nationality
- Turkish Nationality is mandatory.
- Education
- Bachelor's Degree in Business Administration, Hospitality Management, International Business, Management, or a related field.
- Master's Degree (MBA or equivalent) is an advantage.
- Experience
- Minimum
- 8–10 years
- of progressive operational management experience.
- At least
- 5 years
- in a managerial or leadership position.
- Proven experience managing multi-functional operational teams.
- Strong experience within one or more of the following industries:
- Hospitality
- Hotels & Resorts
- Tourism
- Food & Beverage
- Premium Retail
- Customer Service
- Education Services
- Healthcare Services
- International Business Services
- Previous experience working in Indonesia is highly preferred.
- Candidates currently living in Jakarta or who have previously lived and worked in Indonesia are strongly preferred.
- Government & Stakeholder Relations
- Experience working with the
- Embassy of the Republic of Türkiye in Indonesia
- is highly desirable.
- Strong network within the Turkish business community in Indonesia is an advantage.
- Experience coordinating with Indonesian government agencies and regulatory authorities is preferred.
- Language Requirements
- Native-level Turkish.
- Professional fluency in English (spoken and written).
- Bahasa Indonesia proficiency is highly desirable and will be considered an advantage.
- Technical Competencies
- Operations Management
- Business Administration
- Customer Experience Management
- Hospitality Operations
- Service Excellence
- Budget Management
- Vendor Management
- Process Improvement
- Performance Management
- Compliance Management
- Risk Management
- Project Coordination
- Business Planning
- Operational Reporting
- Microsoft Office Suite (Excel, PowerPoint, Word)
- ERP systems (preferred)