Operational Manager

About the role

Operational Manager responsible for managing all daily operational activities in accordance with SOP, overseeing operational budget management, and driving outlet operational management (in-city and out-of-city locations).

• Key responsibilities
• Manage all daily operational activities according to SOP
• Manage operational budget
• Analyse monthly sales data and develop strategies to achieve revenue targets
• Create a conducive work environment, motivate the team and develop team capabilities
• Manage and handle customer complaints professionally
• Oversee operational management of outlets (in-city and out-of-city)
• About you
• Minimum 2 years of experience as an Operational Manager
• Strong leadership qualities
• Good communication skills
• Honest, responsible and trustworthy