Operations Manager

FINNS Beach Club is looking for an experienced Operations Manager to support the Senior Operations Manager in driving day-to-day floor operations across one of Bali’s busiest and most high-profile hospitality venues.

• This role is hands-on, floor-focused and operationally demanding to ensure standards are consistently executed at scale.
• Summary

FINNS World's Best Beach Club is not just a beach club; it's a destination where dreams come alive! We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one-of-a-kind party atmosphere that leaves our guests craving for more.

Responsibilities

Support the Senior Operations Manager to ensure smooth service delivery, alignment across all departments, and strong floor visibility during peak periods

Maintain premium service and presentation standards, handle VIPs discreetly, and resolve real-time complaints or recurring issues with effective service recovery

Coach Floor Managers and staff by leading by example, reinforcing grooming and behavioral standards, and building accountability through daily briefings and training.

• Assist in implementing new systems, SOPs, and guest flow improvements, while tracking efficiency, progress, and floor execution.
• Monitor operational risks, maintain safety and brand standards, manage incidents, and provide clear reporting to senior management.

Qualifications

Previous experience as an Operations Manager, Assistant Operations Manager, Venue Manager, Floor Manager or similar in a high-volume hospitality environment.

• Strong background in beach clubs, hotels, restaurants, nightlife, resorts or large-scale F&B operations.
• Experience managing multicultural teams in a fast-paced environment.
• Fluent in English and Bahasa Indonesia (additional languages are a plus).
• Strong floor presence and ability to lead from the front.
• Excellent communication and problem-solving skills.
• Ability to manage pressure, guest complaints and operational challenges calmly.
• Strong understanding of service standards, guest experience and venue operations.
• Comfortable working evenings, weekends, public holidays and peak event periods.
• Previous international experience is preferred.
• Bali or Southeast Asia experience is an advantage but not essential.