Operations Manager

Operations Manager – Boutique Fitness

Location

South Jakarta (Hybrid)

Employment Type

Full-time

About Us

We are two premium boutique fitness brands redefining the fitness experience in Jakarta. From Lagree and Hot Pilates to HYROX and Strength & Conditioning, we are building more than studios—we are building a community and a lifestyle brand.

• As we continue to grow, we’re looking for an experienced
• Operations Manager
• to lead our daily operations, develop our people, and ensure every member receives an exceptional experience.
• The Role

As Operations Manager, you will oversee the day-to-day operations across our businesses, ensuring every department runs efficiently while maintaining the highest service standards.

• You will work directly with the founders to improve systems, lead teams, solve operational challenges, and drive business performance.
• Key Responsibilities
• Lead the daily operations across multiple business units.
• Manage and develop front desk, operations, coaching, housekeeping, and café teams.
• Ensure SOPs are consistently implemented and continuously improved.
• Oversee staff scheduling, attendance, and operational manpower planning.
• Monitor service quality and member experience across all touchpoints.
• Track operational KPIs including revenue, occupancy, retention, payroll, labour costs, and customer satisfaction.
• Coordinate with the Marketing team on events, launches, promotions, and campaigns.
• Manage inventory, procurement, equipment maintenance, and vendor relationships.
• Recruit, onboard, coach, and evaluate team members.
• Identify operational bottlenecks and implement scalable solutions.
• Prepare weekly operational reports and present improvement plans to management.
• About You

We’re looking for someone who is

• A natural leader who enjoys developing high-performing teams.
• Highly organised with exceptional attention to detail.
• Calm under pressure and able to solve problems independently.
• Data-driven and comfortable analysing business performance.
• Proactive, hands-on, and willing to work on the ground when required.
• Passionate about hospitality, fitness, or premium customer experiences.

Requirements

• Bachelor’s degree in Business, Management, Hospitality, or a related field.
• Minimum 3–5 years of experience in operations management, preferably in fitness, hospitality, retail, or F&B.
• Proven experience managing multiple teams and departments.
• Strong leadership, communication, and organisational skills.
• Experience creating and implementing SOPs.
• Proficient in Google Workspace or Microsoft Office.
• Fluent in Bahasa Indonesia and English.
• What We Offer
• Competitive salary based on experience.
• Performance-based incentives.
• Career growth opportunities within a fast-growing company.
• Complimentary studio membership.
• Employee discounts across our brands.
• A collaborative, energetic, and supportive work environment where your ideas can make a real impact.

If you’re passionate about building great teams, creating outstanding customer experiences, and helping grow an exciting premium fitness brand, we’d love to hear from you.