Operations Senior Supervisor

Are you an experienced leader who thrives in managing large teams and navigating a fast-paced operational environment? Do you have strong analytical skills, excellent communication abilities, and the versatility to work across different teams, systems, and client needs? If you're a proactive leader who enjoys tackling new challenges, driving operational performance, and building strong client relationships in an international environment, we'd love to hear from you.

• We are looking for a
• Fare Loader Senior Supervisor

to lead day-to-day operations for our overseas clients. Reporting to the Manager, you'll oversee a team of 30+ members through Team Leaders, ensuring operational targets and client SLAs are met while fostering team engagement, strengthening client relationships, and driving continuous improvement.

Is This You?

Oversee daily fare loading operations to ensure accurate and timely loading, updating, and maintenance of fare data in accordance with client requirements, operational procedures, and service-level agreements (SLAs).

Lead and support Team Leaders in managing daily workloads, team productivity, quality standards, and employee performance and development.

Monitor operational performance and data accuracy, including productivity, turnaround time, error rates, and SLA achievement, and implement corrective actions where needed.

Serve as the escalation point for complex fare loading issues, data discrepancies, system-related challenges, and service delivery concerns, ensuring timely investigation and resolution.

Support the Operations Manager in client communication, operational reporting, performance reviews, and continuous improvement initiatives.

Identify opportunities to improve operational efficiency by reviewing workflows, strengthening quality controls, and ensuring consistent adherence to client-specific procedures.

• Maintain team engagement and service consistency through effective communication, coaching, and coordination across the operation.