Skill diminta
Customer ServiceDrivingEnglishGoogle SheetsLeadershipMicrosoft ExcelMicrosoft Office
Deskripsi
About the Role
We are looking for an Operations Supervisor to oversee a team responsible for high-volume operational processes. This role is responsible for ensuring the team consistently meets productivity and quality targets while driving continuous improvements in daily operations.
You will supervise day-to-day activities, recruit and train new team members, monitor performance, and implement initiatives to improve operational efficiency.
Responsibilities
- Supervise the daily operations of a team of Operations Associates.
- Recruit, interview, onboard, and train new team members.
- Monitor productivity, attendance, quality, and team performance.
- Conduct regular coaching sessions and performance reviews.
- Identify process bottlenecks and recommend operational improvements.
- Ensure SOPs and company policies are consistently followed.
- Prepare daily and weekly operational reports.
- Coordinate with internal stakeholders to ensure operational targets are achieved.
- Assist in workforce planning and resource allocation.
- Build a disciplined, performance-driven team culture.
Requirements
- Minimum 2 years of experience supervising a team in operations, BPO, customer service, shared services, or back-office operations.
- Experience recruiting and developing team members.
- Strong leadership and coaching skills.
- Comfortable managing KPIs and productivity targets.
- Good analytical and problem-solving abilities.
- Proficient in Microsoft Excel or Google Sheets.
- Able to work in a fast-paced operational environment.
- English proficiency is preferred but not mandatory.
- Preferred Background
Candidates with experience in BPO, call centres, operations support, shared services, data processing, administrative operations, or other high-volume operational environments are encouraged to apply.