Deskripsi
Job Summary
We’re seeking a proactive candidate to handle overseas network enquiries, manage customer bookings across Indonesia, Singapore, and overseas, and ensure smooth shipment handling from booking to POD with timely, accurate service.
Requirements
- Diploma or Bachelor’s Degree, preferably in Shipping, Logistics, Freight Forwarding, or Transportation Management.
- Minimum 2 years’ experience in customer service, logistics, or freight forwarding.
- Fluent in English (spoken & written).
- Strong in mathematics, computer literacy, detail‑oriented, and organized.
- Fast learner, motivated, problem‑solver, and team player.
Responsibilities
- Handle overseas network enquiries.
- Respond promptly to customer calls and emails.
- Source vendors, compare rates, and provide quotations.
- Follow up on confirmations or rejections.
- Process orders according to SOP, update customers and supervisor daily.
- Manage pricing, booking, data entry, and pass files to Accounts for billing.
- Escalate issues quickly, ensure timely completion.
- Additional Information
- Working days: Monday – Saturday
- Saturday: Half‑day schedule
- Overtime: Required when necessary to meet deadlines and ensure smooth operations