Partner Success Associate

Tanggung Jawab

• At Jubelio, we always innovate to create a business platform that can be used for small, medium or enterprise scale.
• To fulfill this mission, Jubelio opens opportunities for those of you who want to join as a
• Partner Success Associate

Job Description

Own overall relationship with assigned clients, which includes manage, training, increasing adoption, and high levels of customer satisfaction

Liaising with internal departments to ensure client needs are fulfilled effectively.

Be the voice of the customer and provide internal feedback on how we can better serve them, build roadmaps, and track progress towards solving customer problems

• Stay up-to-date on product development and the latest releases.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Keeping up on trends, changes, and competitor actions that might affect the client.

Kualifikasi

Job Requirements

• Min 1 to 2+ years experience as an Customer Success, Account Manager, Customer Success, or other customer facing related positions.
• Previous Experience in E-Commerce, Logistic/Shipment or Warehouse is an advantage for this position.
• Significant knowledge and expertise in a customer-facing role
• Good proficiency in MS Office (Word, Excel, Powerpoint)
• Proactive on how to solve problems or improve processes within the company.
• Strong verbal and written communication skills, with the ability to present and communicate data & issues to senior management
• Fluent in English verbal communication is an advantage for this position
• Confidence working with ambiguity, unknown variables, and problem statements (and find ways to bridge those gaps, when necessary.)
• Must be willing to work in WFO arrangement
• , placement in Jakarta Selatan.