Webstore Implemeter (Trainer)

Tanggung Jawab

Lead kickoff sessions with new clients to understand their business goals and translate them into appropriate website features, layout structures, and recommended configurations.

Guide client in setting up and customizing webstore templates, content sections, navigation menus, branding (color schemes, typography), and basic integrations based on client needs.

• Coordinate with the design and development teams for advanced customization or technical requirements outside the scope of standard setup.
• Provide timely support during the onboarding phase, addressing client inquiries and escalating technical issues when necessary.
• Gather client feedback throughout the onboarding process and report recurring issues or feature suggestions to the product team.
• Collaborate cross-functionally with support, product, and design teams to ensure a seamless onboarding experience and customer satisfaction.

Monitor and report onboarding KPIs such as activation rate, time to value, and onboarding completion rate, and propose improvements to increase efficiency and adoption.

Develop and maintain onboarding resources (e.g., FAQs, guides, walkthroughs) to support scalable onboarding.

Kualifikasi

Minimum 2 years of experience in onboarding, customer success, or technical support—preferably within a SaaS, webstore, or website builder environment.

Proficient with website builder platforms such as WordPress, Webflow, Wix, or Squarespace, with hands-on experience in site setup, basic customization, and third-party plug-in usage.

• Working knowledge of HTML/CSS and responsive design principles; able to troubleshoot minor layout or rendering issues.
• Familiar with project and communication tools such as Slack, Microsoft Teams, Trello, Notion, or CRM/ticketing systems.
• Strong interpersonal, communication, and presentation skills—capable of explaining technical concepts in a user-friendly manner.
• Highly organized, detail-oriented, and capable of managing multiple onboarding cases concurrently