Job Summary
We are seeking a detail-oriented, strategic, and customer-focused Product Manager to lead the discovery, development, launch, and continuous improvement of our products.
The Product Manager will be responsible for defining product vision and strategy, translating customer and business needs into product requirements, prioritizing the product roadmap, and partnering with cross-functional teams to deliver measurable customer and business outcomes.
This role will serve as the product subject matter expert and work closely with Engineering/IT, R&D, Operations, Compliance, Marketing, Sales, Customer Support, and other stakeholders throughout the entire product lifecycle. The ideal candidate combines strong commercial judgment, customer empathy, analytical thinking, and the ability to work effectively with both technical and non-technical teams.
- Key Responsibilities
- Product Strategy and Roadmap
- Define and communicate the product vision, strategy, objectives, and roadmap in alignment with the company’s overall business goals.
Own and maintain the product roadmap, balancing customer needs, business priorities, technical feasibility, regulatory requirements, and resource constraints.
Establish clear product goals, success metrics, and expected business outcomes for product initiatives.
Evaluate new product opportunities using market research, customer insights, competitive analysis, commercial potential, operational impact, and technical feasibility.
- Develop business cases and recommendations for new products, features, partnerships, and product improvements.
- Product Discovery and Customer Research
- Lead product discovery activities to identify customer problems, unmet needs, market opportunities, and potential solutions.
- Conduct and coordinate customer interviews, surveys, usability testing, stakeholder workshops, and other research activities.
- Translate qualitative and quantitative customer insights into clearly defined product opportunities and priorities.
- Validate product concepts and assumptions through prototypes, experiments, proof-of-concepts, and minimum viable products.
- Develop a deep understanding of customer segments, user behaviors, customer journeys, pain points, and desired outcomes.
- Product Requirements and Prioritization
- Translate product strategy and customer needs into clear product requirements, user stories, use cases, workflows, and acceptance criteria.
- Own and prioritize the product backlog in collaboration with Engineering/IT, R&D, Operations, Compliance, and other stakeholders.
Apply structured prioritization methods to evaluate initiatives based on customer value, business impact, effort, risk, dependencies, and strategic alignment.
- Define the scope and expected outcomes of product releases while managing trade-offs between time, quality, cost, and functionality.
- Ensure requirements are clearly understood by technical and operational teams before development begins.
- Product Development and Delivery
- Partner closely with Engineering/IT, R&D, UX/UI, Operations, Compliance, and Quality Assurance throughout the product development lifecycle.
Participate in agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives, as appropriate.
- Monitor product development progress, identify risks and dependencies, and support teams in resolving obstacles.
- Review completed product features against requirements and acceptance criteria before release.
- Coordinate user acceptance testing, pilot programs, release readiness, and product launch activities.
- Ensure products meet customer, business, technical, security, operational, and regulatory requirements.
- Product Launch and Go-to-Market
- Lead product launch planning in collaboration with Marketing, Sales, Operations, Compliance, Customer Support, and other relevant teams.
- Define target customers, product positioning, value propositions, pricing recommendations, distribution approaches, and launch objectives.
Ensure internal teams are prepared to support new products and features through training, documentation, FAQs, demonstrations, and operational procedures.
- Partner with Marketing and Sales on go-to-market execution while retaining ownership of product objectives, requirements, and performance.
- Gather feedback following product launches and use the findings to guide future product iterations.
- Product Performance and Optimization
Define, monitor, and report product KPIs, including adoption, activation, engagement, conversion, retention, revenue, customer satisfaction, operational performance, and product quality.
Develop and maintain product dashboards in collaboration with data and technology teams.
Analyze product usage, customer feedback, support requests, operational data, and commercial performance to identify improvement opportunities.
- Conduct product experiments and evaluate results to determine whether changes should be launched, revised, or discontinued.
- Recommend product improvements and roadmap adjustments based on measurable evidence.
- Manage products throughout their lifecycle, including launch, growth, maturity, enhancement, migration, and retirement.
- Stakeholder Management and Product Leadership
- Serve as the primary point of contact and subject matter expert for assigned products.
Communicate product strategy, roadmap priorities, release plans, risks, decisions, and performance to senior management and cross-functional stakeholders.
- Facilitate alignment among teams with competing priorities and ensure that product decisions are documented and communicated clearly.
- Build strong working relationships with internal stakeholders, customers, partners, vendors, and other external parties.
- Champion customer needs while balancing commercial, operational, technical, security, and regulatory considerations.
- Support change management and product adoption across the organization.
- Fintech, Risk, and Compliance Responsibilities
Work closely with Compliance, Legal, Risk, Information Security, and Operations to ensure products meet applicable regulatory and internal control requirements.
Incorporate compliance, data privacy, cybersecurity, fraud prevention, and risk-management considerations into product requirements and design decisions.
- Identify product and operational risks early in the development process and coordinate appropriate mitigation actions.
- Maintain appropriate product documentation, approval records, decision logs, and audit trails.
Qualifications
Bachelor’s degree in Business, Marketing, Economics, Computer Science, Information Systems, Engineering, Finance, or a related field.
Five or more years of experience in product management, product ownership, product development, or a related role, preferably within fintech, banking, SaaS, financial services, or technology.
Demonstrated experience owning or contributing significantly to a product from discovery and requirements definition through development, launch, and optimization.
Strong understanding of product discovery, product strategy, roadmap development, backlog management, agile delivery, customer journeys, and go-to-market planning.
- Experience creating product requirements, user stories, process flows, use cases, acceptance criteria, and product documentation.
- Familiarity with agile product development methodologies, including Scrum or Kanban.
- Strong analytical skills and the ability to use customer, operational, financial, and product data to make informed decisions.
- Experience defining and monitoring product KPIs and using results to prioritize product improvements.
- Proven ability to manage complex, cross-functional initiatives and influence stakeholders without direct authority.
Strong commercial awareness, including an understanding of revenue models, pricing, costs, customer acquisition, retention, and profitability.
Excellent written and verbal communication, presentation, facilitation, negotiation, and interpersonal skills.
Ability to translate technical concepts into clear business and customer language and translate business needs into actionable technical requirements.
- Strong organizational, decision-making, problem-solving, and project management skills.
- Ability to manage multiple priorities and make effective trade-off decisions in a fast-paced environment.
- Preferred Qualifications
- Experience working in fintech, banking, payments, lending, digital financial services, or another regulated industry.
- Experience working directly with software engineering, IT, UX/UI, data, and quality-assurance teams.
- Knowledge of banking regulations, data privacy, cybersecurity, fraud prevention, risk management, and compliance requirements.
- Experience with product management and delivery tools such as Jira, Confluence, Azure DevOps, Productboard, Aha!, or similar platforms.
- Experience with product analytics and reporting tools such as Power BI, Tableau, Google Analytics, Mixpanel, Amplitude, or similar tools.
- Familiarity with Salesforce or another CRM platform.
- Experience using prototyping, process-mapping, or design collaboration tools such as Figma, Miro, Lucidchart, or similar platforms.
- Product management, agile, Scrum, project management, or business analysis certification is an advantage.