Skill diminta
Attention to DetailCommunicationGoogle SheetsMicrosoft ExcelTelemarketingTime Management
Deskripsi
Job Description
- Collect and review chat samples from Telemarketing Agents on a regular basis for quality monitoring purposes.
- Evaluate agent interactions based on established Quality Assurance standards and assessment criteria.
- Ensure agents follow the approved scripts, SOPs, and communication standards.
- Identify errors, quality gaps, and areas for improvement in agent-customer interactions.
- Document QA evaluation results and provide constructive feedback based on monitoring findings.
- Assist in compiling and analyzing QA results to identify trends and recurring issues.
- Collaborate with relevant teams to support improvements in Telemarketing Agent performance and service quality.
- Assist with other Quality Assurance-related tasks and improvement projects as needed.
Requirement
- Final-year students or fresh graduates are welcome to apply.
- Interest in Quality Assurance, Customer Experience, Telemarketing, or Operations is a plus.
- No prior work experience is required; internship, organizational, or part-time experience is a plus.
- Strong attention to detail and a high level of accuracy.
- Good analytical skills with the ability to assess interactions objectively.
- Good written and verbal communication skills.
- Proficient in Microsoft Excel or Google Sheets; basic data analysis skills are a plus.
- Able to work independently as well as collaboratively in a team.
- Good time management skills and comfortable working with targets.