Relationship Officer / Manager (Kupang)

• Key responsibilities
• Develop and maintain strong relationships with existing and prospective clients within your assigned portfolio
• Conduct comprehensive needs analysis for clients to identify suitable banking and financial products and services
• Present and promote a wide range of retail banking products, including deposits, loans, investment products and insurance services
• Achieve or exceed sales targets and performance objectives set by management for client acquisition and product uptake
• Prepare and present financial proposals and solutions tailored to individual client requirements
• Process banking transactions accurately and efficiently whilst ensuring compliance with all regulatory requirements
• Provide exceptional customer service and support to resolve client queries and concerns promptly
• Participate in branch marketing initiatives and promotional activities to attract new clients
• Maintain detailed and accurate records of all client interactions and transactions in our systems
• Collaborate with colleagues across the branch to deliver seamless service and identify cross-selling opportunities
• What we're looking for

Proven experience working in retail banking, sales or customer relationship management, preferably within a banking or financial services environment

• Strong sales ability with a demonstrated track record of achieving or exceeding targets and building client portfolios
• Excellent interpersonal and communication skills with the ability to build rapport and trust with diverse clientele
• Solid knowledge of retail banking products and services, including deposits, loans and investment products
• Proficiency in using banking systems and Microsoft Office applications
• Strong organisational and time management skills with the ability to manage multiple priorities effectively
• Integrity and professionalism with a commitment to upholding banking regulations and compliance standards
• Customer-focused mindset with a genuine desire to provide high-quality service and support
• Ability to work effectively in a team environment and collaborate with colleagues at all levels
• Local knowledge of the Kendari market and established networks in the region would be advantageous
• Tertiary qualification in business, finance or related discipline is preferred