Residence Service Staff (BINUS Square)

Tanggung Jawab

• Welcome residents/guests and manage parents’ visits (approval, visiting hours, and required forms).
• Handle daily mail distribution, update room availability, and manage room reservations.
• Oversee equipment lending/return, ensure good condition, and record in the logbook.
• Provide information, respond to complaints, share announcements, and escalate issues to relevant parties.
• Prepare reports on violations/incidents and maintain accurate records and correspondence.

Kualifikasi

• Bachelor’s degree
• in Hotel Management or Tourism.
• Prior experience in Guest Relations or Front Office is an advantage.
• Strong service orientation with excellent interpersonal and communication skills.
• Demonstrated analytical, conceptual, creative, and innovative thinking abilities.
• Proficiency in English (written and spoken)
• ; Proficiency in other languages is a strong plus.