Skill diminta
Customer ServiceLogisticsProduct KnowledgeSales Techniques
Deskripsi
Responsibilities
Lead, supervise, and coordinate the online sales team — including Customer Service, Marketplace Specialist, Live Streaming Host, Web Admin, Sales Data Analyst, and Marketplace Admin
- Develop and implement online sales strategies, campaigns, and promotions across multiple platforms (website, marketplaces, and live selling)
- Set, monitor, and ensure the achievement of monthly and annual sales targets
- Oversee product listings, pricing, promotions, and stock availability to ensure accuracy and timely updates
- Monitor team performance in handling customer inquiries, ensuring SLA compliance, customer satisfaction, and positive marketplace ratings
Prepare and analyze sales reports (daily, weekly, monthly) to identify trends, opportunities, and challenges — and provide actionable recommendations
- Coach, motivate, and train team members on product knowledge and effective sales techniques
- Collaborate closely with Marketing, Finance, Warehouse, and Logistics teams to ensure smooth operational flow