Senior Business Operations Officer

Key Responsibilities

Conduct thorough reviews and provide overall supervision of the company’s administrative and operational activities, including villa and restaurant business units.

Understand and oversee the entire villa operational process, from reservations, booking management, and payment monitoring to guest arrival coordination and daily operations.

Manage and monitor online travel agency (OTA) platforms through Extranets, including Booking.com, Airbnb, Agoda, and other relevant platforms, ensuring accurate reservations, room availability, pricing, and property information.

Supervise and monitor villa operations teams to ensure all tasks are performed in accordance with established SOPs, service standards, work schedules, and company targets.

Oversee restaurant administration and daily operations, including interdepartmental coordination, operational activity monitoring, cost control, and service quality to ensure smooth restaurant operations.

Monitor and ensure the accuracy, completeness, and proper organization of accounting documents, including invoices, payment records, transaction documents, and basic financial reports.

Supervise the purchasing process, from purchase requests and price comparisons to vendor selection, order monitoring, and follow-ups to ensure the timely procurement of goods and services.

Coordinate with Finance, Project, Villa Operations, Restaurant, Purchasing, and other relevant departments to ensure administrative, data, and operational requirements are properly fulfilled.

Ensure all administrative and operational activities comply with established SOPs, company policies, quality standards, and deadlines.

Prepare and review regular reports covering villa and restaurant operations, reservations, revenue, expenses, purchasing activities, and company administration.

Monitor operational team performance, identify operational issues, conduct evaluations, and recommend improvements to enhance efficiency, productivity, and service quality.

Ensure effective communication and coordination across all business units and follow up on operational issues until they are fully resolved.

Qualifications

• Minimum
• 2–3 years of experience
• in administration, operations, or finance (preferably in property/villa industry)
• Basic understanding of
• accounting and bookkeeping
• (invoices, cash flow, basic reporting)
• Experience in
• purchasing/procurement
• is an advantage
• Familiar with handling
• villa or property administration
• Proficient in
• Google Docs and Spreadsheets (mandatory)
• Strong organizational and multitasking skills
• Detail-oriented with strong administrative control
• Able to work independently as well as in a team
• Good communication skills
• Honest, responsible, and with high integrity