Senior Product Manager

Tanggung Jawab

Collaborate closely with the leadership team to clarify business strategies and translate them into actionable product directions and long-term roadmaps.

Identify core problems, form product hypotheses, design MVP experiments, and define success metrics.

Analyze market trends, competitive landscape, and the needs of the POS / F&B / retail ecosystem to develop differentiated product strategies.

Leverage usage data and Voice of Customer (VOC) insights to plan and prioritize the product backlog; write user flows, user stories, and acceptance criteria.

Oversee multiple product modules simultaneously (e.g., POS front office, back-office management, inventory, membership/loyalty, reporting, payments integrations).

Drive cross-functional collaboration with Engineering, Design, QA, Customer Success, Sales, and Implementation teams to ensure smooth delivery and minimize execution risks.

Establish and track product KPIs; work with Operations and Customer Success teams to improve adoption, retention, customer satisfaction, and system performance.

Support enterprise clients by evaluating project requirements and defining the balance between custom development and standardized product features.

Kualifikasi

• Required Qualifications
• Strong ability to quickly narrow down problem spaces, identify root causes, and define clear product goals.

Excellent verbal and written communication skills; capable of aligning diverse stakeholders (engineering, business teams, leadership, customers).

• Solid knowledge of Agile/Scrum methodologies with demonstrated experience driving iterative improvements.
• Proven experience owning product planning, feature design, and end-to-end release cycles.

Understanding of data flows, system architecture, and engineering logic (coding is not required, but you should communicate effectively with technical teams).