Jakarta
Rp21,3 jt – Rp37,5 jt · estimasi2 hari lalu
The Senior Officer – Network Fault Management is responsible for ensuring end-to-end network availability through proactive fault detection, incident management, service restoration, and continuous operational improvement. The role leverages artificial intelligence (AI), automation, and advanced analytics to predict network failures, accelerate root cause identification, reduce mean time to restore (MTTR), and improve customer experience across core, RAN, transport, IP, and infrastructure.
Ensure network communications run efficiently and effectively. You will be responsible for identifying, analyzing, and resolving issues within the network infrastructure to minimize disruptions to service and maintain high levels of network performance and availability. This includes managing incidents, managing problems, and improving those problems.
Continuously monitoring the health and performance of the network. Proactive monitoring allows early detection of potential issues before they escalate into major outages.
Identifying the root cause of incidents to prevent them from recurring. involves analyzing incident data, performing root cause analysis, and implementing corrective actions to address underlying problems.
Maintaining accurate and up-to-date documentation on systems, configurations, and procedures are essential for efficient. troubleshooting and knowledge sharing.
Related Experience:Experience with incident, problem management processes, L2/3 support, ITIL framework, and service management principles is preferred.
Skills:Technical proficiency, troubleshooting skills, Problem solving, analytical thinking, teamwork, attention to details, communication, documentation, customer focus, data analysis, continuous learning, Certifications such as CCNA, CCNP, or equivalent are a plus.
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