Store Manager - Supervisor

Job Description

Responsibilities

• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage store's good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Job Requirements

Requirement

• Candidate must possess at least Bachelor's Degree in Business Management, Food & Beverage Services Management or equivalent
• At least 2 year (s) of working experience as Assistont Store Manager
• Proven food & beverage management & customer service experience
• Guest oriented and service minded
• Strong leadership, motivational and people skills
• Understand the inventory scheme well
• In depth understanding in-store profit and loss (P&L) report, COGS, Food hygiene, Health & safety
• Working knowledge of various computer software programs (MS Office, Store Management software, POS)
• Ability to manage personnel and meet financial targets
• Capable to speak in English