Skill diminta
CommunicationCustomer ServiceEnglishProblem Solving
Deskripsi
Job Descriptions
- Monitoring daily task team Customer Service.
- Managing staff performance, including conducting performance evaluations and providing feedback and coaching.
- Monitoring Daily Customer Service Activity and identify opportunities for improvement and resolve problems in Customer Service.
- Provide reporting and analytical information (especially case) to Manager
Requirements
- Minimum Bachelor Degree (S1) from any major.
- Familiar with Customer Service KPI.
- Excellent communication skills in both written and spoken.
- Familiar with call center software and analytics tools.
- Willing to work in shifting time and public holiday.
- Fluent in English and Zendesk System is plus point.
- Able to handle large team (more than 10 member).
- Able to supervise & monitoring different task.
- Problem solving and team player.
- Placement in Yogyakarta.