System Implementer

Tanggung Jawab

• Responsible for training and onboarding sellers and partners to the Jubelio platform and ensuring that the process is smooth and successful
• Maintain relationships with customers and help customers solve technical and non-technical problems
• Raise and resolve technical issues and ensure that resolve times in the onboarding process remain at their best

Perform daily follow-up to customers regarding the onboarding process, and provide the necessary support during and after the onboarding process

• Organize customer schedules for training
• Determine and evaluate the effectiveness of the entire training and onboarding process and suggest improvements to the process

Kualifikasi

Min Education Bachelor/Diploma or equal

Minimum 1 - 2 years experience as Implementer, Trainer, Customer Onboarding, or related position, previous experience from e-commerce or SaaS company is a huge advantage

• Good proficiency in operating Ms. Office (Ms, Word, MS. Excel).
• Outstanding verbal and written communication skills
• Strong customer focus and ability to manage customer expectations.
• Ability to blend creativity, problem solving, and technical skills to sustain successful customer relationships.
• Excellent teamwork and time management skills.