Skill diminta
Google SheetsLeadershipLookerMetabaseMicrosoft Excel
Gaji pasar untuk posisi ini
Median Rp4,6 jt/bulan · rentang umum Rp4,0 jt – Rp5,6 jt
Berdasarkan 18 lowongan Call Center level Menengah se-Indonesia.
Gaji lowongan ini 9% di bawah median pasar.
Lihat data gaji selengkapnya →Deskripsi
Deskripsi pekerjaan Team Leader Contact Center PT Rajawali Berdikari Indonesia
Job Desc
- Monitor daily Contact Center Fraud operations and team activities.
- Ensure team KPI achievement, including productivity, quality, and CSAT.
- Monitor agent performance and maintain service quality.
- Analyze performance data and prepare regular operational reports.
Requirement
- Minimum D3 from any major.
- 1–2 years of experience as a Team Leader/Supervisor in Fraud Operations, Risk Management, Compliance, or related fields.
- Strong understanding of fraud management, fraud investigation, and fraud trends, preferably in FinTech, Banking, or E-Commerce.
- Proficient in Microsoft Excel, Google Sheets, and reporting/dashboard tools (Metabase, Looker Studio, or similar).
- Strong leadership, analytical, and problem-solving skills.