Skill diminta
CommunicationLeadershipMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointNegotiation
Deskripsi
Job Description
- Managing, evaluate and monitor team performance.
- Provide guidance and coaching to enhance team members' skills and productivity.
- Ensuring compliance with regulations and implementing strategies to maximize collection efficiency.
- Create assignment worksheet and report for Field Collection activities and check the accuracy of billing results reports.
- Collaborate with other departments to enhance overall collection strategies.
- Receive escalation of questions/complaints/cases from agents to ensure problems are handled according to applicable procedures.
Requirements
- Minimum Bachelor Degree from any field
- Minimum 2 years of relevant experience from banking or financial services industry
- Strong communication, negotiation, and leadership skills.
- Proficient in Microsoft Office (especially PowerPoint and Excel)
- Understand the laws and regulations from BI, OJK, and other regulators related to banking activities