Skill diminta
AuditingCommunicationCustomer ServiceDeliveryEnglishProcurement
Deskripsi
Responsibility
- Work and support Photovoltaics/Data Center Technical Team, managing implementation schedule, and project delivery quality
- Handle communication service interaction between customer and internal team, repair and reporting related to service issue.
- Maintains strong relationship with customer and third-party vendors and ensure customers satisfaction.
- Maintain a strong working knowledge of all industry standard and practice as well as the company’s product and services
Understand and interpret the Statement of Work (SOW) and customer requirements to develop or contribute to Photovoltaics/Data Center project delivery plans and technical solutions. Oversee and manage project implementation from end to end, taking full responsibility for the project lifecycle—spanning pre-sales solution design, execution, and final acceptance of the company's Photovoltaics/Data Center systems.
Directing and delegating service task (but not limited) to partner or Engineering, Procurement, and Construction (EPC), monitoring the progress of current projects, and managing service team members to ensure the team’s objective and sales goals are met.
- Handling customer complaints or concerns quickly and professionally to maintain good customers relationship and ensure repeat customers
- Resolving service desk problems and improve service methods to increase the service desk’s productivity and customer service
- Monitoring department issues and client complaints to create methods to lessen recurring issues
- Auditing work and customer service to ensure the company’s high standards. Efficiency, and productivity goal are met
Requirement
- Education backgroud : Electrical engineering or other related major
- More than 2+ year’s Experience Solar Photovoltaics/Data Center facility construction, design and operation technical background experience.
Familiar with the local municipal electrical technical standards, construction acceptance standards, test requirements, and certification application process of Indonesia.
Fluent English and Indonesian