Ticketing Officer (PA to CEO)

• Job Responsibilities
• Manage flight, train, and other transportation bookings for employees, management, and business travelers.
• Arrange domestic and international travel itineraries based on approved business travel requests.
• Handle ticket issuance, rescheduling, cancellation, rebooking, and refund processes.
• Coordinate with airlines, travel agencies, hotels, and other travel service providers.
• Monitor travel schedules and provide timely updates regarding changes, delays, or cancellations.
• Ensure all travel arrangements comply with company policies and approved budgets.
• Maintain accurate records of tickets, itineraries, invoices, and travel-related documents.
• Handle visa and immigration administration for foreign employees, business visitors, and other foreign nationals.
• Coordinate the application, extension, and renewal of visas, KITAS, KITAP, work permits, and other immigration-related documents.
• Prepare and verify required documents for visa and immigration applications.
• Liaise with immigration offices, relevant government authorities, and authorized immigration agents.
• Monitor visa and KITAS validity periods and ensure timely renewal or extension.
• Coordinate arrival, departure, and other immigration-related arrangements for foreign employees and visitors.
• Provide guidance to foreign employees regarding immigration procedures, required documentation, and compliance requirements.
• Ensure all immigration administration is properly documented and handled in accordance with applicable regulations.

Requirements

• Minimum Diploma/Bachelor's degree in Business Administration, Tourism, Hospitality, International Relations, Law, or a related field.
• Minimum 2–3 years of experience in corporate travel, ticketing, immigration, administration, or a similar position.
• Hands-on experience handling visa, KITAS, work permit, and immigration administration for foreign nationals is required.
• Familiar with Indonesian immigration procedures and documentation requirements for foreign employees.
• Experience coordinating with immigration offices, government authorities, travel agencies, and/or immigration consultants.
• Good understanding of domestic and international travel arrangements and ticketing procedures.
• Proficient in Microsoft Office, particularly Excel.
• Good command of English, both written and verbal, as the position will frequently communicate with foreign employees and external parties.
• Strong administrative, organizational, and coordination skills.
• Detail-oriented and able to manage multiple cases, deadlines, and documentation simultaneously
• Strong follow-up skills and able to handle urgent or time-sensitive matters.
• High level of integrity and confidentiality when handling personal and immigration documents.
• Willing to work outside regular office hours when required for urgent travel or immigration matters.