Skill diminta
Analytical ThinkingCommunicationEnglishLookerMicrosoft ExcelMicrosoft PowerPointPower BIPresentationSQLStakeholder Management
Deskripsi
Requirement Needs
- Overtime
- Team Working
- Sociable
- Supple
- Shifting
- Berpenampilan Rapi
- Rolling
Requirement Skills
- Communication
- Computer (MS. Office)
- English
Responsibilities
- Reporting & Analytics
- Prepare daily, weekly, and monthly KPI dashboards.
- Analyze ticket trends, aging, backlog, repeat complaints, and SLA.
- Create management presentations and executive summaries.
- Perform root cause analysis and recommend improvements.
- Operations Governance
- Monitor VIP & L2 ticket queues.
- Track SLA compliance and follow up on overdue cases.
- Coordinate with NOC, Field Operations, Vendor, IT, and Customer Care.
- Escalate critical customer cases based on priority.
- Project & Process Management
- Follow up enhancement initiatives with IT.
- Prepare Meeting Minutes (MoM) and action trackers.
- Monitor project progress and implementation timelines.
- Maintain SOPs and operational documentation.
- Required Skills
- Advanced Microsoft Excel (Pivot Table, XLOOKUP, Power Query preferred)
- PowerPoint presentation design
- Power BI or Looker Studio (basic to intermediate)
- SQL is an advantage
- Strong analytical thinking
- Good communication and stakeholder management
- English proficiency is a plus