Skill diminta
AccurateEnglishMicrosoft ExcelTime Management
Deskripsi
You'll be the person behind the numbers, forecasting staffing needs, creating schedules, monitoring performance in real time, and turning data into insights that help the business perform better.
What You'll Be Doing
- Forecasting and scheduling
- to make sure operations are always well-staffed
- Monitoring real time performance
- and making quick adjustments when needed
- Analyzing workforce data
- and
- creating reports
- with actionable insights
- Partnering with Operations teams to
- improve productivity and service levels
- Keeping WFM tools, reports, and data accurate and up to date
We're Looking for Someone Who
- Has a
- Diploma (D3) degree or higher
- Has
- experience with Genesys Satellite
- or
- Genesys Experience
- (this is a plus!)
- Understands Workforce Management and RTA processes
- like forecasting, scheduling, and real time management
- Is comfortable working with numbers and data
- Can communicate well in English
- (written & spoken)
- Is
- open to working in shifts
- Can join ASAP
- Willing to be placed at TP site (Bali, Yogyakarta or Jakarta site)
- Advance skill for
- Microsoft Excel
- operations.
- What's in It for You?
- High salary
- A fun, fast paced, and
- supportive work environment
- Opportunities
- to learn, grow, and
- build your career in a global company
- The chance to work with awesome teams and make a real impact