Skill diminta
CommunicationCustomer ServiceMandarinMicrosoft ExcelMicrosoft PowerPointMicrosoft WordOnboardingSQL
Deskripsi
- Deskripsi pekerjaan Account Management Coordinator PT Sinar Jernih Suksesindo
- Support AMs (Account Management) as a first responder in Merchant chats within allotted SLA, maintaining merchant satisfaction and releasing operational bandwidth for AMs
- Act with a "self-serve first, support second" mindset, efficiently redirecting merchants with non-critical issues to the Help Centre, fostering long-term independence
- Coordinate on Merchant asks (Onboarding, Promo Set Up, Menu & Store Changes, Data Request & Ad Hoc Task) to Internal Workflows
- Escalate issues to internal teams and follow up on escalations closely till resolution whilst providing key updates to AMs and Merchants
- Other ad hoc admin & customer service duties
Essential & Desirable Qualifications
- Problem solver, proactive, and able to work independently
- Resilient, empathetic and customer-focused
- Strong interpersonal and communication skills
- Microsoft Word/PowerPoint/Excel Proficiency (e.g., vlookup, pivot tables)
- Account Management Experience, F&B Industry Exposure, SQL Querying and Mandarin proficiency is a plus