Client Management

Serve as the primary point of contact for an assigned portfolio of clients; build and sustain trusting relationships with key decision-makers and stakeholders.

Conduct regular meetings (both virtual and in-person) to review performance metrics, address operational concerns, and plan future strategic initiatives.

Act as the client’s internal advocate, communicating their goals, needs, and feedback to cross-functional teams (Product, Sales, Operations, and Technical Support) to ensure timely service delivery.

Develop a deep understanding of clients' business challenges and identify opportunities for upselling and cross-selling relevant solutions and services.

• Create, present, and execute comprehensive account plans and growth strategies to both internal management and key client executives.
• Oversee the successful delivery of products/services according to SLAs, and manage client contract renewals and negotiations.
• Take ownership of client escalations and service issues, coordinating internal resources to resolve problems smoothly and efficiently.
• Minimum Qualifications
• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 3 to 7+ years of experience in Client/Account Management, Sales, Business Development, or a relevant customer-facing role.
• Proven background or strong domain knowledge in F&B, Retail, or Supply Chain Distribution.
• Proficiency in Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot) and productivity tools.
• Exceptional articulate, persuasive, and empathetic communication skills (both written and verbal).
• Strong capacity to build rapport, establish trust, and manage relationships across all organizational levels.
• Skilled in contract negotiations, diplomacy, and resolving complex or sensitive client issues.
• Solid understanding of financial metrics, commercial terms, and the end-to-end sales cycle.
• Excellent time management and organizational abilities to manage multiple accounts, priorities, and deadlines simultaneously.