Skill diminta
CommunicationDeliveryEnglishMicrosoft OfficeQuality Control
Gaji pasar untuk posisi ini
Median Rp7,8 jt/bulan · rentang umum Rp5,9 jt – Rp9 jt
Berdasarkan 197 lowongan Account Management level Manajer se-Indonesia.
Lihat data gaji selengkapnya →Deskripsi
Job description for Account Manager at CÔNG TY TNHH CHEIL VIỆT NAM
JOB DESCRIPTION
Job Summary
Own client servicing and the production workflow for assigned regional headquarters and overseas-market requests. Manage tickets, production QC, change control, Digital Asset Management (DAM) processing and reporting support so each request moves from a complete brief to a correctly approved delivery.
Reports to: Social CoE Operations Lead
Responsibilities
- Client Relationship Management
- Serve as the primary contact for offshore and regional clients. Understand their business priorities, brand requirements and production needs, and translate these into clear, actionable briefs.
- Build strong client relationships through regular updates, status reports and discussions of business priorities and strategic context with clients and regional teams. Keep production aligned with approved direction.
- Proactively address concerns, follow issues through to resolution and use client feedback to improve service processes and satisfaction.
- Project and Production Management
- Manage end-to-end social production from brief intake to approved delivery. Confirm markets, products, deliverables, source assets, copy, specifications, deadlines and approval contacts before production starts.
- Own request tickets, status updates, dependencies, feedback and approval records. Work with traffic management to obtain feasible schedules and communicate commitments to clients.
- Quality Control and Approval Management
- Own the production QC gate, checking brief compliance, brand consistency, visual/product accuracy, technical quality and production standards. Assign corrections and verify defects are resolved.
- Check the correct market, version, format, copy and approval status before release. Obtain specialist creative or language review where needed and retain documented client approvals.
- Change Management and Asset Delivery
- Consolidate feedback and manage changes and revision records. Assess delivery implications with the production team and escalate scope or commercial impacts to the Operations Lead.