Skill diminta
Attention to DetailCommunicationCustomer ServiceDeliveryEnglishLeadership
Gaji pasar untuk posisi ini
Median Rp2,8 jt/bulan · rentang umum Rp2,1 jt – Rp3,4 jt
Berdasarkan 2.044 lowongan F&B Service se-Indonesia (semua level).
Lihat data gaji selengkapnya →Deskripsi
- Key responsibilities
- Oversee all aspects of restaurant service operations, including table management and guest seating arrangements
- Lead and supervise restaurant staff to ensure efficient and courteous service delivery
- Welcome and greet guests, taking orders and providing recommendations from the menu
- Ensure all dishes are served promptly and to the correct guests with attention to detail
- Monitor guest satisfaction throughout their dining experience and address any concerns professionally
- Maintain knowledge of all menu items, ingredients, and preparation methods to assist guests
- Manage table turnover and optimise seating arrangements during service periods
- Train and mentor junior staff on service standards and hospitality best practices
- Maintain high standards of cleanliness and organisation in the dining area
- Collaborate with kitchen staff to ensure smooth coordination between front and back of house
- Handle special requests and complaints with professionalism and discretion
- What we're looking for
- Proven experience as a Restaurant Captain or similar senior service role in a busy hospitality environment
- Strong leadership abilities with the capacity to motivate and manage a team effectively
- Excellent communication skills in English and Indonesian (fluency in both languages preferred)
- In-depth knowledge of fine dining service standards and etiquette
- Outstanding customer service skills with a genuine passion for hospitality
- Ability to remain calm and composed under pressure during peak service times
- Attention to detail and commitment to maintaining high standards of service
- Flexibility to work shifts including evenings, weekends, and public holidays
- Physical capability to stand for extended periods and move efficiently around the restaurant
- Knowledge of food and beverage operations, including wine and cocktail pairings (desirable)
- Experience working in upscale restaurants or hospitality establishments (preferred)