Customer Service

Tanggung Jawab

Responsibilities

• Understand all the information needed in online services to customers so they can provide the correct information.
• Analyzing and solving customer needs in online services with the correct information effectively and efficiently.
• Understand and analyze the way of delivering product information to customers to meet customer needs.
• Maintain good relations with internal and external parties to encourage the achievement of business goals and fulfill operational targets.
• Checking that facilities and equipment for online services are ready for use so that operations can run well.
• Input and maintain the contact center database (including complaints, inquiries, and others) as input for further analysis in CRM.

Kualifikasi

Qualifications

• D3 or S1 from any major, preferably from Public Relations, Communication, or Marketing.
• Minimum 1 - 2 years of experience in the Contact Center area; fresh graduates are welcome.
• Good communication skills.