Skill diminta
CommunicationCustomer ServiceEnglishLogisticsMandarinNegotiationShipping
Gaji pasar untuk posisi ini
Median Rp3,5 jt/bulan · rentang umum Rp2,5 jt – Rp4,5 jt
Berdasarkan 479 lowongan Customer Support se-Indonesia (semua level).
Gaji lowongan ini setara median pasar.
Lihat data gaji selengkapnya →Deskripsi
- As a
- Customer Service Freight Forwarder
, you will be responsible for managing customer inquiries, coordinating shipment operations, and ensuring a seamless shipping experience from booking to delivery.
Tanggung Jawab
Job Descriptions
- Request rates from carriers, co-loaders, agents, and quote transport services to clients according to their inquiries and needs
- Communicate with all external and internal partners, as well as customers, to ensure smooth transport arrangements
- Build good relationships and communication with customers and all employees
- Manage shipping documents and ensure compliance with international regulations
- Track shipments and provide updates to customers and stakeholders
- Improve shipping processes for better efficiency and customer satisfaction
- Communicate effectively with customers, suppliers, and internal teams
Kualifikasi
Requirements
- Bachelor’s Degree in any major related to the field
- Minimum of 3 years of experience as Customer Service / Pricing in a freight forwarding company
- Familiar with export/import processes, domestic logistics, and freight forwarding is advantageous
- Fluent in English, both spoken and written and Mandarin is a plus
- Able to learn quickly, with good communication and negotiation skills
- Nice personality, full of initiative, and good appearance
- Able to work with a team
- Willing to join ASAP