Customer Service Specialist

Job Description

Answering an Incoming all channels (Calls/Respond Chat/Reply Email)

Handle customer complaints by clarifying, selecting, and explaining teh best solution to solve the problem, and following up to ensure resolution

• Provide Customers about product & service information
• Escalate priority issues
• Ensure excellent service standards and maintain high customer satisfaction

Requirements

• Candidate must possess at least a Diploma, Bachelor's Degree in any field.
• Required language(s): Bahasa Indonesia, English
• At least 2 Year(s) of working experience in the related field is required for this position,

Required Skill(s): Understand P2P Industry knowledge; Patience, carefulness and having service consciousness ability; Good communication skills; Able to operate computer and Ms.Office.

• Preferably Staff (non-management & non-supervisor) specialized in Customer Service or equivalent.
• Can join ASAP