Food and beverage manager

About the role

The Food & Beverage Manager is responsible for the complete daily operation of So Smash Burger. This position also performs the functions of an Operations Manager and General Manager, overseeing the team, service, kitchen coordination, inventory, financial performance, customer satisfaction and overall development of the business. The manager must be present on the floor, lead by example and take full responsibility for ensuring that the restaurant operates efficiently, professionally and profitably.

Key responsibilities

Supervise all daily restaurant operations from opening to closing, including dining area, kitchen, cashier, storage areas, toilets and exterior

• Ensure all equipment, lighting, music, air-conditioning and POS systems are functioning
• Coordinate the floor, kitchen, cashier and delivery operations
• Lead, supervise and motivate the entire team and prepare fair and efficient weekly staff schedules
• Conduct daily briefings before service and assign clear responsibilities to each team member
• Monitor attendance, punctuality, uniforms, grooming and performance
• Organize training for service, food knowledge, hygiene and sales
• Ensure every guest receives fast, friendly and professional service and resolve complaints immediately
• Monitor food quality, presentation, temperature and service time
• Ensure every product follows the approved recipe, portion and presentation
• Maintain accurate inventory records and conduct regular stock counts
• Monitor daily sales and compare results with company objectives
• Monitor food costs, beverage costs, labor costs, discounts and complimentary items
• Ensure delivery and takeaway orders are prepared accurately and on time
• Maintain strict hygiene and food-safety standards
• Prepare accurate daily, weekly and monthly reports on sales, expenses, inventory, wastage and staffing
• About you
• Previous experience as an F&B Manager, Restaurant Manager, Operations Manager or General Manager
• Strong knowledge of restaurant operations and team management
• Good understanding of food costs, inventory, purchasing and financial reports
• Strong leadership and problem-solving skills
• Excellent customer-service standards
• Ability to work under pressure and remain present during busy periods
• Good written and spoken English
• Bahasa Indonesia is required
• Honest, responsible, organized and attentive to detail
• Comfortable using POS systems, spreadsheets and reporting tools
• Willing to work evenings, weekends and public holidays
• Based in Lombok or willing to relocate

About us

So Smash Burger is a growing restaurant brand based in Kuta, Lombok.

Benefits

• A senior leadership role with responsibility for the complete operation
• Direct collaboration with the owner
• The opportunity to develop and improve a growing restaurant brand
• Professional growth based on performance
• Salary and benefits according to experience and company policy