Skill diminta
AccurateAttention to DetailCommunicationCustomer ServiceEnglishFront OfficeMicrosoft Office
Deskripsi
About the role
We are seeking a dedicated and professional Front Office/Customer Service/Reception/Guest Relation Officer to join PT Gauri Nandi Pavan Putra Bali. This is a full-time position where you will be the first point of contact for our guests, responsible for creating a warm and welcoming experience from the moment they arrive. As the face of our hospitality business, you will play a vital role in setting the tone for our guests' experience and ensuring their needs are met with excellence and professionalism.
- Key responsibilities
- Greet guests upon arrival with a warm welcome and professional demeanour
- Manage guest check-ins and check-outs efficiently and courteously
- Respond to guest enquiries and provide information about facilities, services, and local attractions
- Handle guest requests and concerns promptly, with a focus on resolution and satisfaction
- Coordinate with other departments to ensure guest requests are fulfilled seamlessly
- Maintain accurate guest records and manage reservations using hotel management systems
- Provide concierge services, including restaurant recommendations, transport arrangements, and activity bookings
- Answer phones professionally and direct calls appropriately
- Process payments and manage billing enquiries
- Maintain a clean, organised and welcoming reception area
- Ensure all health, safety and security protocols are followed
- Support the front office team and other departments as needed
- What we're looking for
- Proven experience in front office, customer service, or reception roles within the hospitality or tourism industry
- Excellent communication skills in English; knowledge of additional languages is advantageous
- Strong interpersonal skills and a genuine passion for delivering exceptional guest service
- Proficiency with hotel management systems and computer applications
- Ability to multitask and manage time effectively in a fast-paced environment
- Professional and demeanour with a positive attitude
- Problem-solving abilities and a calm approach to handling challenging situations
- Reliability, punctuality and strong work ethic
- Knowledge of Bali, local attractions and services is preferred
- Customer service certification or hospitality training is advantageous
- What we offer
- Competitive salary and benefits package
- Full-time employment with stable, ongoing work
- Training and development opportunities to enhance your hospitality and customer service skills
- A supportive and collaborative work environment with an experienced team
- The opportunity to work in the vibrant hospitality industry in beautiful Bali
- Career progression opportunities within the organisation
- Employee discounts on food and beverages
About us
PT Gauri Nandi Pavan Putra is a respected hospitality establishment located in Kuta, Bali, dedicated to providing guests with exceptional service and memorable experiences. Our commitment to hospitality excellence, attention to detail, and warm, welcoming atmosphere have made us a valued destination for visitors to Bali. We pride ourselves on our dedicated team and our ability to create a home away from home for every guest who walks through our doors. Join us and become part of a team that values professionalism, integrity and genuine care for our guests.
Apply now
If you are ready to make a positive impact as a Front Office/Customer Service/Reception representative and are passionate about delivering outstanding hospitality, we would love to hear from you. Please submit your CV, a cover letter, and any relevant certifications to apply for this exciting opportunity with PT Gauri Nandi Pavan Putra.