Skill diminta
AccurateLinuxOnboardingTroubleshooting
Deskripsi
Responsibilities
- Provide technical support to employees for hardware, software, and IT-related issues.
- Troubleshoot and resolve technical issues in a timely manner.
- Install, configure, and maintain computers, operating systems, software, and peripherals.
- Manage user accounts, passwords, and access permissions.
- Log, track, and update incidents and service requests using the helpdesk ticketing system.
- Prepare and maintain IT equipment for new hires and employee onboarding/offboarding.
- Maintain IT asset inventory and ensure accurate documentation.
- Escalate unresolved or complex issues to the appropriate IT team.
Requirements
- Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.
- 1–2 years of experience in IT Helpdesk, IT Support, or a similar technical support role.
- Experience with helpdesk or ticketing systems is an advantage.
- Experience managing IT assets and supporting end users is a plus.
- Basic knowledge of Windows, Linux & MacOS operating systems, computer hardware, and networking.
- Familiarity with software installation, configuration, and basic troubleshooting.
- Understanding of IT asset management and documentation.
- Strong problem-solving and analytical skills.