Restaurant manager

Operations Manager

Tentang Posisi

• Kami mencari seorang
• Operations Manager

yang akan mengawasi operasional dua restoran di Lombok (Mataram, Kuta). Posisi ini bertanggung jawab memastikan operasional berjalan dengan baik, membangun sistem kerja yang efektif, mengembangkan tim, serta menjaga standar pelayanan di setiap outlet.

Tanggung Jawab

• Mengawasi operasional harian di dua outlet.
• Memastikan standar pelayanan dan operasional berjalan konsisten.
• Menyusun, menerapkan, dan mengevaluasi SOP.
• Merekrut, melatih, dan mengembangkan karyawan.
• Mengawasi inventory, stock control, dan efisiensi operasional.
• Berkoordinasi dengan seluruh departemen untuk memastikan operasional berjalan lancar.
• Menangani kendala operasional dan keluhan pelanggan secara profesional.
• Memberikan laporan serta mengusulkan perbaikan operasional secara berkelanjutan.

Kualifikasi

• Minimal 3 tahun pengalaman di bidang manajemen restoran atau hospitality.
• Memiliki jiwa kepemimpinan yang kuat serta mampu membangun dan mengembangkan tim.
• Memiliki komunikasi yang baik, empati, dan mampu memimpin dengan sikap yang adil, saling menghargai, dan profesional.
• Percaya bahwa hasil terbaik dicapai melalui kerja sama, bukan rasa takut.
• Berpengalaman menyusun SOP, melakukan training, serta meningkatkan standar operasional.
• Terorganisir, proaktif, dan mampu mengambil keputusan dengan baik.
• Bersedia melakukan perjalanan secara rutin antara Kuta Mandalika dan Mataram untuk mengawasi operasional kedua outlet.
• Menguasai penggunaan POS (Quinos) dan sistem operasional restoran menjadi nilai tambah.

Benefit

Basic Salary

• Rp7.000.000 – Rp10.000.000 per month (depending on experience)
• Additional after probation
• BPJS Kesehatan & Ketenagakerjaan
• Service
• Meal Allowance
• Transportation Allowance
• Paid Annual Leave
• (in accordance with company policy)
• Operations Manager

About the Role

We are looking for an experienced and hands-on Operations Manager to oversee the daily operations of two restaurant locations in Lombok. This role is responsible for ensuring operational excellence, developing strong systems, maintaining high service standards, and building a positive, high-performing team.

The ideal candidate is an empathetic leader who believes that great results come from clear communication, mutual respect, and developing people, not fear.

• Key Responsibilities
• Oversee the daily operations of two restaurant locations.
• Ensure consistent service quality and operational standards across both outlets.
• Develop, implement, and continuously improve SOPs and operational systems.
• Recruit, interview, onboard, train, and develop team members.
• Monitor inventory, stock control, and overall operational efficiency.
• Work closely with all departments to ensure smooth day-to-day operations.
• Resolve operational issues and customer concerns professionally.
• Provide regular reports and recommend improvements to increase operational performance.
• What We’re Looking For
• Minimum 3 years of experience in restaurant or hospitality management.
• Strong leadership skills with experience managing and developing teams.
• Excellent communication and interpersonal skills, with a leadership style built on empathy, respect, fairness, and accountability.
• Passion for coaching and developing people while maintaining high standards.
• Experience creating and implementing SOPs, training programs, and operational improvements.
• Highly organized, proactive, and capable of making sound decisions in a fast-paced environment.
• Willing to travel regularly between Kuta Mandalika and Mataram to oversee both restaurant locations.
• Experience with inventory management, POS systems (Quinos), and restaurant operations is an advantage.