Operations Manager

• Samada Work Life is Hiring Operations Manager
• About Samada Work Life

Samada Work Life is a hospitality and lifestyle destination in Pererenan, Bali, offering co-living, co-working, accommodation, café, and community experiences. We are looking for a proactive and hands-on

• Operations Manager
• to oversee daily operations, ensure service excellence, and lead our operational team in delivering exceptional guest experiences.
• Key Responsibilities
• Oversee the daily operations of all properties and operational facilities to ensure smooth, efficient, and high-quality performance.

Supervise and coordinate the Housekeeping, Maintenance, Host, and other operational teams while managing staff schedules and daily task allocation.

Ensure seamless guest journeys, including reservations, guest communication, check-in/check-out, billing, and prompt resolution of guest concerns to maintain high customer satisfaction.

• Conduct regular property inspections to ensure cleanliness, functionality, presentation, and compliance with company service standards.
• Develop, implement, review, and ensure compliance with operational SOPs, policies, procedures, and quality standards.
• Coordinate procurement of operational supplies and equipment, including managing relationships and contracts with third-party vendors.

Assist in budgeting, operational planning, cost control, reporting, audits, and monitoring compliance with legal and regulatory requirements.

• Handle operational issues, employee relations, and conflicts effectively while providing practical, solution-oriented follow-up.
• Coordinate with all departments to ensure operational alignment and support cross-functional initiatives, events, and community activities.
• Prepare operational reports, identify opportunities for improvement, and provide regular updates and recommendations to the General Manager.

Qualifications

Minimum 2-3 years of experience as an Operations Manager or in a similar operational leadership role, preferably in hospitality, villas, hotels, or property management.

• Strong leadership, team management, and interpersonal skills.
• Excellent organizational, problem-solving, and decision-making abilities.
• Detail-oriented, proactive, and able to work effectively in a fast-paced environment.
• Strong communication skills in both English and Bahasa Indonesia.
• Proficient in Microsoft Office and familiar with operational reporting.
• Able to coordinate multiple departments while maintaining high service standards.
• Based in Bali or willing to relocate.

Benefits

• Competitive Salary
• Service charge/month
• THR (Religious Holiday Allowance)
• 12 Days Annual Leave
• BPJS Kesehatan & BPJS Ketenagakerjaan (Fully Covered by Company)