Receptionist/ Front Office Staff

Job Description

The Front Office Staff serves as the first point of contact for students, parents, visitors, and external stakeholders. This role is responsible for ensuring professional reception services, managing administrative tasks, handling communications, and supporting the smooth day-to-day operations of the school.

Placement: SMA Kemala Taruna Bhayangkara

Responsibilities

• Welcome, assist, and direct visitors, parents, students, and external stakeholders in a professional and courteous manner.
• Manage incoming phone calls, emails, letters, and other communications.
• Maintain visitor records and ensure proper visitor registration procedures are followed.
• Coordinate meeting room bookings and assist with scheduling appointments when required.
• Handle incoming and outgoing correspondence and maintain organized filing systems.
• Provide administrative support to various school departments as needed.
• Assist in preparing documents, reports, presentations, and other administrative materials.
• Ensure the reception and front office areas are clean, organized, and presentable at all times.
• Coordinate with security, operations, and academic teams regarding visitor access and school activities.
• Support school events and activities that involve guests, parents, or external partners.

Requirements

• Diploma (D3) or Bachelor’s degree (S1), preferably in Office Administration, Business Administration, Management, or a related field.
• Minimum 1 year of experience in a Front Office, Receptionist, Administrative, Customer Service, or similar role.
• Strong verbal and written communication skills in both Indonesian and English.
• Professional appearance and excellent interpersonal skills.
• Proficiency in Microsoft Office and Google Workspace.
• Strong organizational skills with attention to detail.
• Ability to multitask and manage priorities effectively in a fast-paced environment.
• Service-oriented, proactive, and able to work independently as well as collaboratively.
• Experience in an educational institution, hospitality, or service environment is an advantage.
• Willing to work full-time on-site in Bogor.