Skill diminta
AccurateFront OfficeHousekeepingMicrosoft Office
Deskripsi
- Answer phone calls, emails, and online booking inquiries.
- Process new reservations, modifications, and cancellations.
- Provide guests with information about room types, rates, hotel facilities, and policies.
- Verify guest details and payment information.
- Coordinate with the front office and housekeeping regarding room availability.
- Maintain accurate reservation records in the hotel's reservation system.
- Handle guest requests and special accommodations whenever possible.
- Resolve reservation-related issues and complaints professionally.
- Promote hotel packages, promotions, and upsell room upgrades or additional services.
- Ensure compliance with hotel policies and procedures.