Skill diminta
Attention to DetailEnglishFront OfficeHousekeepingLeadershipMicrosoft OfficePresentationQuality ControlTeamwork
Deskripsi
Position Overview
We are looking for an experienced and hands-on Housekeeping Manager to lead our housekeeping team. This is a field-based role, not an office-based position. The successful candidate will spend most of their time on the floor, inspecting villas, coaching the team, and ensuring every guest area is clean, well-presented, and ready at all times.
- At Samara Lombok, housekeeping plays an important role in creating great first impressions and delivering consistent guest experience.
- Key Responsibilities
- Operations
- Lead the daily housekeeping operation across guest villas, public areas, and back-of-house.
- Conduct daily inspections to ensure cleanliness and presentation standards are met.
- Ensure all villas are guest-ready before arrival.
- Monitor housekeeping schedules and daily productivity.
- Resolve operational issues quickly and effectively.
- Team Leadership
- Lead, coach, and support the housekeeping team.
- Provide on-the-job training and maintain housekeeping SOPs.
- Build a culture of accountability, teamwork, and attention to detail.
- Conduct regular performance feedback and coaching.
- Quality Control
- Maintain high housekeeping standards across all properties.
- Ensure proper use of cleaning equipment, chemicals, and supplies.
- Coordinate with Engineering on maintenance issues affecting guest rooms.
- Work closely with Front Office and Operations to support guest requirements.
Qualifications
- Minimum 5 years of management experience in a 5-star hotel, luxury resort, or international hospitality brand.
- Strong leadership and team development skills.
- Proven experience in staff training and operational coaching.
- Excellent eye for detail and quality standards.
- Hands-on, field-focused management style.
- Strong understanding of luxury housekeeping operations and guest expectations.
- Ability to establish systems, procedures, and performance standards.
- Fluent English preferred.
Location
- Willing to be re-located to Lombok
- What We Offer
- Competitive compensation aligned with industry standards.
- Opportunity to be part of an internationally recognized hospitality brand.
- Professional development and career growth opportunities.
- A structured and collaborative working environment.