Skill diminta
AccurateAttention to DetailCommunicationCustomer ServiceEnglishFront OfficeHousekeepingInventory ManagementMicrosoft ExcelMicrosoft OfficeMicrosoft Word
Deskripsi
- Job Responsibilities
- Manage all reservations through Online Travel Agencies (OTAs), direct bookings, website, email, WhatsApp, and telephone.
- Process new bookings, amendments, cancellations, and special guest requests accurately and promptly.
- Operate and maintain the VHP Property Management System (PMS) for daily reservation activities.
- Update room/villa availability, rates, inventory, and booking allocations.
- Coordinate with Housekeeping, Front Office, Engineering, and other departments to ensure smooth guest arrivals and departures.
- Monitor OTA extranets (Booking.com, etc.) and ensure booking information is accurate and up to date.
- Prepare daily arrival, departure, occupancy, and reservation reports.
- Verify payments, deposits, and reservation details before guest arrival.
- Respond to guest inquiries professionally and in a timely manner via email, phone, and messaging platforms.
- Handle overbooking, booking modifications, no-shows, and reservation discrepancies efficiently.
- Maintain accurate guest records and ensure data confidentiality.
- Support revenue optimization by maximizing occupancy and following pricing and inventory strategies.
- Perform other duties assigned by Management.
- ______________
Qualifications
- Minimum 2 years of experience as a Reservation in a hotel, resort, or villa.
- Mandatory: Proficient in VHP Property Management System (PMS).
- Experience with Channel Manager and OTA Extranets (Booking.com, etc.).
- Strong understanding of reservation procedures, room allocation, and inventory management.
- Good communication skills in English, both written and spoken.
- Proficient in Microsoft Office (Excel, Word, Outlook).
- Excellent organizational skills with strong attention to detail.
- Able to work under pressure, meet deadlines, and handle multiple tasks.
- Honest, responsible, proactive, and able to work independently as well as part of a team.
- ______________
- Preferred Skills
- Experience handling multiple properties or villas.
- Knowledge of revenue management and OTA optimization.
- Familiar with guest communication standards in the hospitality industry.
- Strong problem-solving and customer service skills.
- Join our team and be part of delivering exceptional guest experiences!