Skill diminta
Customer ServiceDeliveryShipping
Gaji pasar untuk posisi ini
Median Rp3,4 jt/bulan · rentang umum Rp2,5 jt – Rp4,5 jt
Berdasarkan 433 lowongan Customer Support se-Indonesia (semua level).
Lihat data gaji selengkapnya →Deskripsi
- Key Responsibilities
- Sea Freight Operations
- Handle
- FCL and LCL import and export shipments
- from booking or pre-alert until final delivery.
- Request and confirm bookings with shipping lines, NVOCCs, and co-loaders.
- Coordinate container release, empty pickup, stuffing, customs clearance, terminal movement, and laden container return.
- Prepare and check SI, VGM, MBL/HBL drafts, manifests, arrival notices, delivery orders, and other shipping documents.
- Monitor vessel schedules, cut-off times, transshipment, rollovers, delays, and cargo arrival.
- Coordinate destination clearance, delivery, and empty container return.
- Monitor DND, demurrage, detention, storage, and other destination charges.
- Air Freight Operations
- Handle
- air freight import and export shipments
- from booking until final delivery.
- Coordinate with GSAs, co-loaders, overseas agents, customs brokers, warehouses, and transporters.
- Arrange flight bookings, cargo pickup, warehouse acceptance, customs clearance, and airport delivery.
- Prepare and verify MAWB/HAWB, cargo manifests, pre-alerts, commercial invoices, packing lists, and other airfreight documents.
- Monitor flight schedules, cargo cut-off times, connections, delays, offloading, arrival, and delivery status.
- Check volume, airfreight charges, handling, storage, and other operational costs.
- Customer Service and Coordination
- Provide timely shipment updates to customers and overseas agents.
- Coordinate closely with sales, pricing, documentation, finance, customs brokers, carriers, and transporters.
- Handle operational problems, documentation discrepancies, shipment delays, cargo damage, short landing, and customer complaints.
- Ensure all shipment details, costs, sell rates, milestones, and documents are accurately updated in the company system.
- Check carrier and vendor invoices against approved rates before submitting them for payment.
- Coordinate customer invoicing and ensure invoices are issued promptly.
- Maintain complete and properly organized shipment files.
- Ensure all operations comply with company procedures and local regulations.