Skill diminta
Customer ServiceTeamwork
Deskripsi
Qualification
- Minimum Bachelor's degree (S1).
- Possess at least 1 year of experience as a Contact Center Supervisor/Leader.
- Possess good English proficiency (spoken and written); proficiency in Mandarin is an added advantage.
Proficient in Microsoft Office; possesses strong skills in data analysis, communication, and coordination, as well as a service-oriented mindset.
Job description
- Responsible for achieving Contact Center performance targets.
- Handle and escalate major incidents or complaints to ensure effective resolution.
- Building effective teamwork and enhancing the competence of mid-level and senior Customer Service staff.
- Willing to work shifts and support operations according to business needs.