Skill diminta
CommunicationCustomer ServiceLeadershipMicrosoft Office
Gaji pasar untuk posisi ini
Median Rp6,4 jt/bulan · rentang umum Rp5,3 jt – Rp7,5 jt
Berdasarkan 22 lowongan Customer Support level Menengah se-Indonesia.
Lihat data gaji selengkapnya →Deskripsi
Tanggung Jawab
- Lead, supervise, and support the Customer Service team in daily operations• Monitor team performance and ensure KPIs are achieved
- Handle customer escalations and provide appropriate resolutions
- Act as a bridge between management and the Customer Service team
- Ensure compliance with company policies, procedures, and SOPs
- Adapt to operational changes and implement new workflows effectively
- Provide coaching, guidance, and performance feedback to team members
Kualifikasi
- Bachelor's degree (S1) in any major
- Minimum 1 year of experience as a Team Leader or in a supervisory role
- Experience in telesales is highly preferred
- Strong leadership and communication skills
- Customer service-oriented with excellent problem-solving abilities
- Fast response and able to multitask in a dynamic environment
- Proficient in Microsoft Office
- Able to work in shifts
- Flexible and adaptable to changes in workflows and SOPs
- Accustomed to working with KPIs
- Willing to be placed at Bumame Yogyakarta