Branch Customer Handling (Customer Service - Surabaya)

You will serve as the first point of contact for customers, delivering excellent customer service and ensuring a positive customer experience. You will assist customers with daily banking services and transactions, provide information and support regarding banking products and handle customer inquiries, requests, and complaints in a professional manner. The role also involves supporting customer onboarding and administrative processes while ensuring compliance with company policies and operational procedures.

Qualifications

• Bachelor's Degree (S1) from any major
• Fresh graduates are welcome to apply
• Interested in banking, customer service, and financial services
• Good communication and interpersonal skills
• Customer-oriented with a service excellence mindset
• Willing to learn and adapt to new industry trends
• Proficient in Microsoft Office
• Willing to be placed in Surabaya