Deskripsi
Deskripsi pekerjaan Call Center Agent (Bank) PT. Dutagriya Sarana
Kualifikasi
- Male
- Min D3/ S1 Education, min GPA 3,00
- Able to communicate well and smooth/ friendly voice intonation
- Service Oriented
- Willing Shifting Schedule (24 Hours)
- Experienced as an Agent Call Center - in Banking/ service industry min 1 (one ) year
Call Center Job description
- Work with a shifting schedule in accordance with the specified schedule
- Receiving Incoming Calls
- Answering customer/ non-customer questions related to general information, products and general information about bank
- Assist in handling customer request related to E-Channel
- Assist in handling customer/ non-customer complaints
- Provide solutions to questions asked by customer/ non-customer
- Input customer/ non-customer data in inquiry, request and complaint received in the register/ Contact Center System Inbound and Ticketing
- Monitoring ATM
- Preparing daily report Call Center